So we purchased a new bed back in September. A king memory foam mattress with solid foundations. At this moment the bed is 4 months old with 6 weeks removed of us not sleeping on it due to being in the hotel. So about 2 and a half months worth of use. Well one morning last week I woke up and sat straight up. First thing I heard was a big crack. One of the slats in the solid foundation snapped. Friday I called the store I purchased this through, and they gave me the customer service hot line to call.
Here's where this gets fun. I called the Hartline. Customer Service was not polite, and not helpful. They directed me to a link on their website to start the process of warranty work. I was told I needed to fill out this form online and then an inspector will come out to see what the issue is and how it can be remedied. I am pretty sure I just stated what the issue is and the remedy is not that complicated. I pulled up the link; it was basically a 20 minute survey of part numbers, warranty codes, bed frames, etc. Even though their is nothing wrong with the mattress, they wanted me to strip the bed to find that handy lil tag. I politely wrote in the any other comments section: I entered all the pertaining information for the affected foundation, any other information you may need, you can obtain while you are out inspecting the issue.
These large companies are turning into a large joke. They do everything they can to eliminate costs for themselves. The only thing I could do was laugh and tell the customer service rep that they were a joke when I was told the process. Fill out the form, I will be contacted within 10 days, then an inspection, then resolution to issue. Between 3-4 weeks of sleeping on a broken bed. So if this causes issues with my hips, will this company pay for treatments due to their methods. No.
Sorry I needed to rant about that. That was just 1 out 4 things that pretty much went the same disastrous way Friday. Another good one... A local company advertising a remote start for a car: Ad says $129 installed on most vehicles. I called to have it put on B's car. Asked what type of vehicle it was, and was told I needed a bypass transponder. I asked why. Because there is a microchip in the key that prevents the start without the key. While I understand this, I also understand that most cars made in the 2000's have this chip in the key. So how can you advertise $129 installed on most vehicles. Why not just say the truth. $129 installed on non micro chipped vehicles. I would have probably have went ahead and scheduled an appointment at that point, but not after the initial advertisement.
But that is the way I am. I do not like to be tricked. I do not like to be misled. I want to use a company that has some honesty and integrity. I ran a retail flooring store for years. I head constantly fight against the big box stores and their $39 whole house installation. A word of advice. If you need new carpeting, and you go to the blue big box store, take a sample and all the info for the carpet. Then head to local retail store and give them the information. That box store charged an estimate fee, ours was free. And every time, I mean every time I bid apples to apples against that blue stores $39 whole house installation, I beat it every time without having to lower my showroom pricing. They hit you with so many add on fees and sundry fees that the end up being higher. OK I am done, have a good day.
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